Shipping policy
Do You Ship Overseas?
Yes! We are able to ship our products in a variety of countries.
How Long Will It Take to Get My Order?
All orders are processed and shipped within 1-4 business days. Customers will be emailed a tracking number in their shipping confirmation once their order has been fulfilled. Orders will typically arrive in 1-2 weeks.
What Shipping Carriers Do You Use?
We use all major carriers, and local courier partners. For reference, most United States orders will be delivered via USPS.
My Tracking Says "Delivered", But I Haven't Received It?
Shipping couriers often scan packages as "Delivered" once they have dropped off the package. If you received a "Delivered" notification, but do not see your order, please follow up with your local courier and post office for further information.
I Made a Mistake on My Shipping Information; Can I Change This?
If your order has already been processed and fulfilled, unfortunately we cannot change the shipping information. However, right after placing your order, you may be able to edit or cancel it through the order status page or the link in your confirmation email. If you have an account, you can also manage your order there. Please note that we are currently unable to cancel or modify any orders that have already been processed and shipped.
What If My Order Is Delivered Broken or Defective?
If your order has been delivered broken or defective, please immediately email info@edenfitshop.com within 14 days of your order and we will send you a replacement free of charge.